Updated 16 September 2026

How can we help?

Contact FileFit support

Describe the issue, your iPhone model, iOS version and FileFit version. Include the file type, original size and requested limit. Do not attach confidential documents. A screenshot without personal information is often enough.

Reduce a file

Select a photo, PDF or video and choose a maximum size. Check the result before saving or sharing. The limit applies to each file. Some targets cannot be reached; FileFit shows when a result remains above the limit. Originals are preserved.

Free export and Pro

Your first completed export of a reduced file in the individual-file workflow is free. Cancelling, exporting an unchanged original or exporting the same result again does not consume another credit. Batches require Pro. Pro is a one-time purchase, without a subscription, that unlocks unlimited exports and batches within the app’s technical limits.

Restore a purchase

Use Restore Purchases in FileFit with the Apple account that purchased Pro and an internet connection. If access is still unavailable, contact support. Never send your Apple password.

Billing and refunds

Apple handles payment. Submit refund requests through Apple purchase support. A request does not guarantee a refund.

Offline and iCloud files

Files already on your iPhone can be processed offline. iCloud files may need downloading first. Purchases, restoration and updates need a connection. Keep FileFit open during processing and save results you want to keep.